Effective on: November 1, 2025

Last update: November 1, 2025

MEDO is a mobile application (“MEDO” or “App”) owned, operated and maintained by Smart tech and Logistics Limited, a Delaware corporation (“Company”, “we”, “our”). By accessing or using the App, you (“you,” or “your”) affirm that you have read, understood, and agree to be legally bound by these Terms of Use (“Terms”). If you do not agree, you must not use the App. You further represent that you are at least the age of majority in your state or country of residence and have the legal capacity to enter into these Terms.

MEDO is a mobile application designed to facilitate the upload, storage, and analysis of health-related documents by users. MEDO uses AI-assisted tools to help summarize, contextualize, and organize uploaded health-related documents for informational, educational, and personal reference purposes only.

MEDO is not a medical device and does not provide medical advice, diagnosis, or emergency care. It is not intended for use in the diagnosis, cure, mitigation, treatment, or prevention of any disease. All information extracted from uploaded documents is for informational and educational purposes only. By uploading or sharing health-related documents, you acknowledge and accept that MEDO processes such information solely to generate generalized, non-diagnostic insights and that you remain responsible for all medical decisions.

Users may upload documents containing Protected Health Information (PHI). MEDO uses security measures designed to align with HIPAA technical standards (such as encryption and access controls) but MEDO is not a HIPAA-covered entity, medical practice, or regulated medical device. By uploading health-related documents, you acknowledge and accept the risks associated with storing and processing this information.

AI-assisted insights are for informational purposes only and must not be used to make medical decisions or diagnoses. You should always consult a qualified healthcare provider for medical advice or concerns. MEDO is not a substitute for professional medical judgment, diagnosis, or treatment.

2. Not for Emergencies

MEDO does not provide emergency or urgent care and is not a substitute for professional or telehealth services. If you believe you are experiencing an emergency (e.g., chest pain, difficulty breathing, uncontrolled bleeding, thoughts of self‑harm), call your local emergency number or seek immediate care at the nearest emergency facility.

3. Eligibility of Users

The App is not directed to children under 13 in the U.S. and under 16 in the EU/UK, and we do not knowingly collect personal information from them. If we learn that information has been provided by them without verifiable parental consent, we will delete it promptly.

By using the App, you represent and warrant that you are at least the age of majority in your state or country. You are responsible for ensuring that no one under that age of majority or otherwise ineligible accesses or uses your account. You agree to provide accurate registration and contact information and to safeguard your account credentials.

You are fully responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must notify the Company immediately if you suspect any unauthorized activity on your account. The Company may suspend or terminate accounts to protect security.

4. General Conditions

We reserve the right to refuse access to the App to anyone for any reason at any time.

You understand that access to the App may be interrupted, suspended, or modified for maintenance or updates.

You understand that your content may be transmitted over networks and adapted to technical requirements. Sensitive data such as payment details are encrypted during transmission.

You agree not to reproduce, copy, sell, resell, or exploit any portion of the App or its content without our prior written permission.

The headings in these Terms are for convenience only and do not affect interpretation.

5. Compliance Obligations

We endeavor to comply with all applicable US laws and, where relevant, EU/UK data-protection laws in connection with operation of the App (including HIPAA where applicable to specific services). To the extent we engage third-party providers (‘Providers’), we require them by contract to represent and warrant their own compliance with applicable laws (e.g., FDA and FTC advertising rules). Nothing in this section shall be construed as a guarantee or representation of regulatory compliance for any third-party provider.

Your data will be collected, used, stored, and disclosed in accordance with Company Privacy Policy, which is hereby incorporated by reference into these Terms.

Users may upload health-related documents containing PHI or other sensitive health information. The Company uses security measures designed to align with industry standards (e.g., encryption, access controls) but is not a HIPAA-covered entity. When acting as a business associate under a written BAA, we will comply with HIPAA obligations as expressly stated in that agreement.

We may use aggregated, de-identified data to improve our services, benchmark industry performance, and conduct analytics, provided that no individual is identified.

The Company employs administrative, technical, and physical safeguards to protect information. These safeguards include encryption in transit and at rest where applicable, access controls, logging, and vendor due diligence. While no system can guarantee absolute security, the Company maintains reasonable and appropriate measures to protect data against unauthorized access, use, or disclosure.

If a security incident constitutes a ‘breach’ under U.S. federal or state law or applicable EU/UK law, we will notify affected individuals, the Federal Trade Commission, and any other authority as required.

The Company retains data in accordance with legal, regulatory, and contractual requirements. Where permitted by law and contract, users may request deletion of data.

California residents have the right to know, delete, correct, opt out of sale or sharing, and limit use of sensitive personal information. Submit requests at [privacy@domain.com]. We verify requests and respond within forty five (45) days, extendable once. We honor Global Privacy Control signals for California opt outs.

For EU/UK users, we process personal data on the basis of explicit consent and legitimate interest to provide and improve the App. Transfers to the United States rely on GDPR and supplementary measures.

Health data available through MEDO is supplied by authorized analysis service providers participating in the platform, who act under the user’s express authorization. The Company does not independently verify the accuracy, completeness, or reliability of any health data provided, it requires providers to use commercially reasonable measures to ensure accuracy. Responsibility for the correctness of such information rests solely with the originating service provider and the user who authorizes its inclusion.

As part of providing our services, we may engage third parties (subprocessors) to process your personal data. All subprocessors are bound by written data-processing agreements with us in accordance with GDPR and applicable US law. Subprocessors perform technical processing only; they do not provide medical advice or diagnosis.

Processing Purpose: File storage, document management, AI processing

Data Types:

Cloud infrastructure for file storage, document management, and AI processing (Azure Blob Storage + Azure OpenAI)

Location: United States (Microsoft Azure)

Processing Purpose: Health data analysis, chat interactions, AI-powered insights

Data Types:

AI processing service (*.cognitiveservices.azure.com). Health data analysis, chat interactions, AI-powered insights. Part of Microsoft Azure ecosystem with enhanced compliance features.

8. Intellectual Property

All content within MEDO, including its software, design, text, images, videos, and other materials, is the exclusive property of the Company or its licensors.

You are granted a limited, non-exclusive, non-transferable right to use the App for personal and lawful purposes only.

You are strictly prohibited from copying, modifying, distributing, displaying, reverse engineering, adapting, translating, decompiling, sublicensing, reselling, or otherwise exploiting any part of the App, except where expressly authorized in writing by the Company.

The Company name and logo are trademarks of Company, and may not be copied, imitated or used, in whole or in part, without prior written permission. In addition, all page headers, custom graphics, and scripts are service marks, trademarks and/or trade dress of Company, and may not be copied, imitated or used, in whole or in part, without prior written permission from Company.

If you believe content on the App infringes your copyright, you may submit a notice under the Digital Millennium Copyright Act (DMCA) to:

Legal Department

Your notice must include the information required under 17 U.S.C. § 512(c)(3).

9. User Comments, Feedback And Other Submissions

When you send us ideas, feedback, or materials (the “Submissions”), you agree that we may use, adapt, publish, translate, and display them in any medium, without restriction and without obligation to compensate you. This license does not apply to personal or health-related information submitted through the App, which remains governed by our Privacy Policy.

You acknowledge that:

(i) We have no duty of confidentiality regarding Submissions.

(ii) We have no obligation of payment, credit, or notice.

(iii) We may use or discard Submissions at our discretion, for improvement, development, or other lawful purposes.

You agree that your Submissions will not violate any rights of others, including copyright, trademark, privacy, or publicity. They must not contain malware, unlawful material, or deceptive information. You are responsible for your Submissions and agree to indemnify and hold Company harmless from any claim arising out of them.

The Company assumes no responsibility or liability for user content.

10. Electronic Communications

By using the App, you consent to receive electronic notices and updates (such as email or in-app messages).

These satisfy any legal requirement for written communication. We do not send promotional text messages through the App. Push notifications can be managed in your device settings.

11. Prohibited Uses

You must not misuse the App or services provided via the App:

(a) for any unlawful purpose;

(b) to solicit others to perform or participate in any unlawful acts;

(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;

(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;

(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the App or of any related website, other websites, or the Internet;

(h) to collect or track the personal information of others;

(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;

(j) for any obscene or immoral purpose;

(k) to interfere with or circumvent the security features of the App or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses;

(l) to use automated bots or scripts to access or collect data from the App.

Violation of this section may result in immediate account suspension, termination, reporting to appropriate authorities, and civil or criminal liability.

12. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our App.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our App (or any part thereof).

We may also suspend or terminate access if required by law, by Apple or Google, or to comply with governmental or regulatory requests. Users may request account deletion within the App or by emailing [support@domain.com]. The Company will delete personal data as required by law and our Privacy Policy.

Except where prohibited by law, the App and all content delivered or made available to you through the App are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including but not limited to warranties of title, merchantability, fitness for a particular purpose, and non-infringement. Nothing in this section limits the Company's liability for fraud, intentional misconduct, gross negligence, or violations of applicable laws or other non-waivable statutory rights.

Although we do our best to keep the App and its content accurate and up to date, AI-generated outputs may contain errors, biases, or limitations and should not be relied upon for medical diagnosis or treatment. The Company does not guarantee, and expressly disclaims any warranty, that your use of the App or any content delivered to you will be uninterrupted, error-free, or secure, or that any defects will be corrected. We do not warrant that the results that may be obtained from the use of the App or any content delivered to you will be accurate, complete, reliable, or meet your expectations.

Your use of the App and any content delivered to you is at your sole risk. By using the App or any content delivered to you, you knowingly and voluntarily waive, to the fullest extent permitted by law, any and all claims against Company, its affiliates, officers, employees, and agents arising out of or relating to your use of the App or any content delivered to you.

Although we do our best to keep the App and product details accurate, we make no representations, warranties, or guarantees whatsoever as to the correctness or accuracy or reliability of any content or results produced by the App, product descriptions, or other content on the App. The App may sometimes have errors, typos, or outdated information, and third parties could make unauthorized changes. Your use of the App does not create, and is not intended to create, a doctor–patient, therapist–patient, or other healthcare provider relationship.

Medical Disclaimer. Company is not a medical group and does not provide medical advice, diagnosis, prescriptions, or care through the App. Some jurisdictions do not allow exclusion of implied warranties; this disclaimer applies only to the extent permitted by law.

14. Limitation of Liability

To the fullest extent permitted by law, Company will not be liable for any indirect, incidental, special, punitive, or consequential damages, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar losses, whether based in contract, tort (including negligence), strict liability, or otherwise, even if Company has been advised of the possibility of such damages. To the fullest extent permitted by applicable law, our total cumulative liability to you for all claims arising out of these Terms shall not exceed the greater of USD $500 or the aggregate amount paid by you to the Company for App subscription fees in the twelve (12) months preceding the claim, except where prohibited by law. This limitation does not apply to liability for gross negligence, willful misconduct, or data-security breaches arising from Company’s failure to maintain reasonable safeguards.

Certain jurisdictions do not allow the exclusion or limitation of certain damages. Accordingly, the limitations in this section apply only to the extent permitted by law. Nothing in this section limits liability for violations of HIPAA, intentional misconduct, or other non-waivable obligations under applicable law.

Nothing in these Terms excludes or limits any consumer rights under applicable US, UK, or EU law.

Except to the extent prohibited by law, you agree to indemnify, defend, and hold harmless Company, its parent company, subsidiaries, affiliates, licensors, and each of their respective directors, officers, employees, owners, and agents from and against any and all third-party claims, demands, actions, losses, liabilities, damages, judgments, settlements, costs, and expenses—including reasonable attorneys’ fees and court costs—arising out of or related to (a) your use of the App, (b) your breach of these Terms, and/or (c) your violation of any law or the rights of a third party. This indemnity does not limit any of your rights under consumer-protection laws.

16. Accessibility

Company is committed to providing an App that is accessible to all users, including individuals with disabilities. We strive to follow the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA standards and regularly review our Apps to improve usability and accessibility.

If you need assistance or reasonable accommodation to access any part of the App, please contact us at [support@domain.com].

17. Governing Law & Dispute Resolution

These Terms are governed by, and construed in accordance with, the laws of the State of Delaware, without regard to its conflicts of laws principles. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

Any dispute arising out of or relating to these Terms shall first be submitted to Company in writing for good-faith resolution. If not resolved within 30 days, it will be resolved by binding arbitration at the American Arbitration Association (AAA) under its Commercial Arbitration Rules, conducted virtually or in a mutually agreed location. All arbitration will be on an individual basis; you waive the right to participate in class actions or representative proceedings.

You may opt out of this arbitration agreement by sending written notice to [support@domain.com] within thirty (30) days of first accepting these Terms. Either party may bring an individual action in small claims court for disputes within the scope of that court’s jurisdiction.

This arbitration agreement does not waive your right to seek public injunctive relief in court to the extent such waiver is not permitted under California law. Either party may seek interim or injunctive relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information, without waiving the right to arbitrate all other claims.

If the class-action waiver is held unenforceable as to any claim, such claim shall proceed in court, but the arbitration clause will otherwise remain in full force for all other claims. The exclusive venue for any court proceedings will be the state or federal courts located in Delaware, and you consent to their jurisdiction. If any part of this arbitration agreement is found invalid or unenforceable, the remaining portions shall remain valid, enforceable, and given full effect to the maximum extent permitted by law.

18. Miscellaneous

These Terms constitute the entire agreement and understanding between you and Company, and supersede and replace all prior or contemporaneous agreements, understandings, and representations, whether written or oral, relating to their subject matter.

Company may update or modify these Terms at any time. Any changes will be effective upon posting, and your continued use of the App after the effective date of such changes constitutes your acceptance of the updated Terms. These Terms include a revision date at the top, and the most recent version supersedes all prior versions. For transparency, we will maintain a short change log of material updates to these Terms. For material changes, Company will provide a notice banner on the App. Continued use of the App after the effective date of the updated Terms constitutes acceptance of the changes.

If any provision of these Terms is held to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permissible under law, and the unenforceable portion will be deemed severed without affecting the validity or enforceability of the remaining provisions. The following provisions of these Terms shall survive any termination or expiration of these Terms: 1, 3–7, 9-15, 17, 18 and 20.

Nothing in these Terms shall be construed as creating a partnership, joint venture, agency, franchise, employment, or any other relationship between you and Company. The failure of either party to enforce any right or provision under these Terms will not be deemed a waiver of such right or provision.

19. Apple and Google-enabled software applications

The Company offers Software applications that are intended to be operated in connection with products made commercially available by Apple, Inc. (“Apple”) and Google, Inc. (“Google”) among other platforms. With respect to Software that is made available for your use in connection with an Apple or Google-branded product (such Software, “Apple-Enabled Software” and “Google-Enabled Software”), in addition to the other terms and conditions set forth in these Terms, the following terms and conditions apply:

These Terms & Conditions are concluded between the Company and you only, and not with Apple, Google, and the Company is solely responsible for the Apple-Enabled or Google-Enabled Software and the content thereof. You acknowledge that Apple and Google are not responsible for the app’s functionality, support, or regulatory compliance, and that all claims, including IP infringement, are handled by the Company.

You must use the Apple-Enabled or Google-Enabled Software only as permitted by the relevant App Store or Play Store Terms of Service and Usage Rules.

Your license to use the Apple-Enabled or Google-Enabled Software is limited to a non-transferable license to use the Apple-Enabled or Google-Enabled Software on an iOS Product that you own or control, as permitted by the Usage Rules set forth in the App Store Terms of Service.

Apple and Google have no obligation whatsoever to provide any maintenance or support services with respect to the Apple-Enabled and Google-Enabled Software.

By email: support@monostarscope.com.
By Phone
United States & Canada: 855 7920 194

Apple and Google are not responsible for any product warranties, whether express or implied by law; all such responsibility rests with the Company to the extent required by applicable law.

In the event of any third party claim that the Apple-Enabled and Google-Enabled Software infringes that third party’s intellectual property rights, the Company will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim.

You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

If you have any questions, complaints or claims with respect to the Apple-Enabled and Google-Enabled Software, they should be directed to the Company as follows:

20. Subscription payments for apps

Our iOS or Android Applications (“Apps”) may be available exclusively via subscription through the Apple App Store for use with Apple products or the Google Play Store for Android products. Availment of these Apps may be done by paying a subscription fee via the App Store or the Play Store in advance, which will automatically be renewed on a monthly basis.

Your subscription will automatically be renewed at the end of the monthly subscription period, unless you cancel your subscription before the end of the month through the relevant settings found in the App.

Your App with a cancelled subscription will still be usable until the next billing date.

Refunds and cancellations are governed by the respective store policies and our Refund Policy (incorporated by reference).